Privacy Policy

We respect your privacy

The FamilyQuest Network website (“Network” or “FamilyQuest”) is owned and operated by Atlantic Cancer Research Institute Inc.. (“ACRI”, “we”, “us” or “our”).

ACRI recognizes that our community members, online visitors and other persons with whom we may interact (“you” or “your”) are concerned about their personal information. This Privacy Policy (“Policy”) outlines how we collect, use, disclose and protect your personal information. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation.

This Policy applies to our protection of personal information in Canada. This Policy does not apply to information about our employees or to information that is not personal information.

Collection of Personal Information and Your Consent

Because FamilyQuest is a social networking site, in order to use most features, you will be required to provide personal information. ACRI only collects personal information that you provide to us, either directly, or when using certain features of the Network (such as creating a member profile, updating your member profile, or making a donation or pledge). Personal information we may collect includes:

  • Basic personal information collected during the account creation process includes your name, email address, and postal code; and
  • Additional information required during the checkout process for pledges will also include your address, telephone number, and credit card details.

By providing ACRI with this information you are thereby consenting to the collection, use and disclosure of your personal information in accordance with this Policy.

Use and Disclosure of Personal Information

ACRI collects, retains, and displays personal information for reasonable purposes such as to:

  • Create and store your member profile;
  • Process charitable pledges or donations;
  • Update our website; and
  • Respond to comments & requests.

Certain features of FamilyQuest, by their nature, necessarily involve making certain personal information available to the public. Whenever you voluntarily disclose personal information using features such as online forums, message boards, public profiles and other similar features, this information is being made available to anyone. Such information may be collected and used by third parties for purposes over which ACRI has no control. By making such information available using such features, ACRI has no responsibility for the handling of such information.

ACRI will not sell, trade or loan your information to other organizations. However, your personal information may be transferred to a successor entity of ACRI or to any entity which purchases substantially all or part of the assets of ACRI.

Except as described in this Policy, ACRI will not disclose your personal information to unaffiliated companies unless you have consented to such disclosure.

ACRI sometimes contracts with outside organizations to perform specialized services such as hosting the Network or processing credit card information for pledges or donations. Our suppliers may at times receive, process or handle some of your personal information. Only the personal information necessary to perform the specific services is given to the supplier. Reasonable contractual and other measures will be taken with such suppliers to protect your personal information in accordance with ACRI’s policies, including providing a level of protection for your personal information that is comparable to ours, but may be subject to legal requirements in the country in which the supplier operates, such as lawful requirements to disclose personal information to government authorities in those countries.

ACRI may disclose your personal information when authorized by you or when required or permitted by law.

Retention of Personal Information

When your personal information is no longer required for the purposes stated in this Policy or other statutory requirements, your personal information will be made anonymous or be destroyed unless your further consent is obtained for the retention of your personal information for additional purposes not stated in this Policy.

ACRI may retain some personal data after an account is terminated in order to fulfill certain legal obligations, to provide content to other members, or to maintain the integrity and continuity of our records. For example, a cause page may not be deleted in cases where other users have made pledges to it.

Access, Verify and Amend Personal Information

You have the right to access, verify and amend all your personal information collected by ACRI by contacting us in the manner described below.

Collection, Use and Disclosure of Non-personal Information

ACRI may at times collect non-personal data from visitors such as the type of internet browser used, the internet protocol address, or the user’s preferred language. You cannot be personally identified from this information.

The data is used to assist us in providing a more effective and enjoyable experience for all our visitors, to diagnose problems with the Network, to assess the effectiveness of content and traffic at the Network and to determine how visitors use the Network.

Aggregate non-personal, non-identifiable information may be used to describe our services to third parties. Your personal information will not be disclosed in any of these circumstances; only non-identifiable, non-personal information will be disclosed.

Email a Friend

When using our e-mail referral service to inform a friend about FamilyQuest, you will be asked for the friend’s email address. A one-time email will automatically be sent by us to invite them to visit FamilyQuest. ACRI will not automatically add your friend to any mailing list.

Use of Cookies

ACRI may store some information (commonly known as a “cookie”) on your computer when you visit FamilyQuest. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. We do not extract personal information in this process nor do we provide this information to third parties.

Cookies used may be “temporary session” cookies that are deleted when you exit your browser (such as cookies used to process pledges or donations). Cookies used by FamilyQuest may also be “permanent” cookies stored on your computer in order to:

  • Make the login process faster and easier the next time you visit;
  • Determine if the pages you requested have been successfully delivered;
  • Personalize content;
  • Assign reward badges as they are earned; and
  • Track usage patterns and page views on our site.

Cookies allow us to customize your user interface to speed up the navigation process and to make the site experience more efficient. If your browser is configured to reject cookies, you will not be able to use some of the features of FamilyQuest.

Other Websites

The Network may contain links that take you to other websites that may collect personal information about you. This Policy does not extend to the data collection practices of third parties. ACRI does not assume responsibility for the privacy practices of other websites to which links have been provided, nor are we responsible for network traffic security beyond our server.

Security

ACRI uses industry-leading Secure Sockets Layer (SSL) technology to store your personal information as securely as commercially reasonably possible and to protect its members against the loss, misuse and alteration of personal information on the Network.

Your password is never stored unencrypted, or in any form of two-way encryption.

ACRI works with its suppliers and partners to provide a secure and safe environment for credit card donations. Payment information is stored off-site in a PCI-secured environment.

Please keep in mind, however, that no communication over the Internet is 100% secure and any information disclosed online can potentially be intercepted and used by parties other than the intended recipient.

Access to personal information is restricted to employees and others specified in this Policy who need such information for a legitimate business purpose and such employees are instructed to abide by this Policy and ACRI’s privacy practices.

Privacy Policy Changes

Changes to this Policy may be made from time to time, and any substantial changes will be posted on this page. If we intend to use or disclose personal information for purposes materially different than those described in this Policy, we will make reasonable efforts to notify affected individuals, if necessary, including by revising this Policy. The provision of personal information and/or continued use of the ACRI websites after the posting of changes to this Policy will mean you accept those changes. This Policy is effective as of May 12, 2011.

Opting Out and How to Contact Us

If you no longer wish to be a member of FamilyQuest, have questions, comments or complaints, or need to contact us for any other reason, please refer to the telephone listing below or email our Privacy Officer.

Privacy Officer
Atlantic Cancer Research Institute
Contact Particulars / phone number
privacy@familyquest.ca

Accepting the Privacy Policy

By accessing and/or using our Services, you have agreed to become bound by all the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, please do not use the Services and cease using the Services and Site immediately.

Terms of Service

Any use of FamilyQuest is subject to the terms and conditions stated in the Terms of Service (the “Terms of Service. ”). This Privacy Policy (“Policy”) is an integral part of the Terms of Services. By accessing or using FamilyQuest, you agree to the Terms of Services, including this Privacy Policy.

All information obtained about or from you in connection with your use of this Site is subject to our Terms of Service. We advise all our members to regularly review our Terms of Service, which governs the use of FamilyQuest and to which, as a user, the Member agrees to be bound.

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